Why Are Care Homes in the UK Struggling with CQC Ratings and How Can They Improve?
The Care Quality Commission (CQC) plays a critical role in maintaining high standards of care across the UK. Overall, 20% of care homes in England are rated either Requires Improvement or Inadequate.
Compare this overall figure to assessment/inspections published in 2025, where 45% of care homes are overall rated Requires Improvement or Inadequate.
What steps can be taken to improve Care Home ratings? Well COMI are here to help:
- Invest in Staff Recruitment and Retention
Care homes must focus on recruiting qualified staff and retaining them through competitive salaries, incentives, and a positive working environment. Providing adequate support and workload management can improve staff morale and performance.
- Strengthen Leadership and Governance
Care homes should prioritise strong management teams that foster a culture of accountability and continuous improvement. Implementing clear policies, conducting regular audits, and ensuring compliance with CQC standards can make a significant difference.
- Enhance Safety Measures
Implementing robust infection control protocols, ensuring proper medication management, and conducting regular risk assessments will enhance safety standards. Training staff on emergency procedures and safeguarding will also help improve ratings.
- Adopt a Person-Centred Approach
Developing individualised care plans and involving residents in decision-making about their care can enhance their well-being and satisfaction. Training staff in dementia care and mental health support will also help cater to the diverse needs of residents.
- Provide Continuous Training and Development
Regular staff training should be a priority, covering topics such as safeguarding, manual handling, dementia care, and communication skills. Investing in professional development will improve staff competency and confidence.
- Improve Communication and Record-Keeping
Implementing digital care management systems can help streamline documentation, reduce errors, and enhance communication between staff members. Regular audits of care plans and incident reports can ensure compliance with CQC requirements.
Conclusion
Improving CQC ratings requires a proactive approach from care home providers. By addressing key issues such as staffing, leadership, safety, and personalised care, care homes can enhance the quality of service they provide and achieve better ratings. A commitment to continuous improvement and adherence to CQC guidelines will ultimately lead to a higher standard of care for residents and a more positive reputation for care home providers in the UK.
COMI Health can support Care Homes with all their needs to ensure that they are rated either ‘Good’ or ‘Outstanding’.
Don’t delay – contact us today on info@comi.health
